Your Guide To Personal Alarms and Telecare in Ireland

Telecare Alarms Quality Standard EN50134

What are the EN50134 Standards?

In Ireland, the quality standards for telecare two-way speech units and pendant alarm buttons/triggers are governed by the European EN50134 series of standards for Social Alarms. The European EN50134 series of standards are a set of guidelines and requirements designed to ensure the safety, reliability, and effectiveness of social alarm systems. Ensuring that your telecare system meets these EU standards, guarantees the integration of numerous essential safeguards into the unit. Being aware of these safeguards before choosing a telecare system is crucial, as they can be lifesaving.

Why are the EN50134 Standards Important?

The EN50134 standards are crucial for several reasons:

  1. Safety: The primary goal of social alarm systems is to ensure the safety of users. The EN50134 standards ensure that these systems are designed to provide reliable assistance in emergencies.
  2. Reliability: For social alarms to be effective, they must work reliably at all times. The EN50134 standards ensure that all components of the system, from the hardware to the communication protocols, are reliable and perform consistently.
  3. Quality Assurance: By adhering to the EN50134 standards, manufacturers and service providers can guarantee the quality of their products and services. This ensures that users receive the best possible protection and support.
  4. User Confidence: Knowing that their social alarm system meets stringent European standards gives users confidence in the system’s ability to provide timely and effective help in emergencies.

Safeguards Provided by EN50134 Standards

In Ireland and the UK, the EN50134 series of standards are particularly relevant for telecare two-way speech units and pendant alarm buttons/triggers. Compliance with these standards ensures that important safeguards are integrated into the telecare system, enhancing user safety and reliability.

Key safeguards include:

  • Backup Dialling: Most two-way speech units will dial through to a monitoring centre multiple times if the call doesn’t connect on the first attempt.
  • Backup Battery: Ensures that the alarm functions during a power cut. Though be aware that if you use a broadband based telecare alarm, the alarm will not work unless your broadband router also has a battery backup. The duration of the battery backup varies, so check with your supplier for specific details.
  • Fault Identification: Compliant systems have minimum requirements for fault reporting, enabling monitoring centre operators to diagnose issues remotely.
  • Privacy Indicators: Audible and visible indicators notify users when the monitoring centre connects and disconnects a call, enhancing privacy and security.
  • Microphone Sensitivity: Ensures users can be heard clearly, even from a distance, depending on the make and model of the base unit.
  • Extra Emergency Alarm Button: Most units feature a large emergency button on the front for manual activation if other devices are misplaced.
  • Cancellation Button: Allows users to cancel accidental calls with a different coloured button on the base unit.

Ensuring Compliance with the EN50134 Standards

The European EN50134 series of standards for social alarms are essential for ensuring the safety, reliability, and effectiveness of telecare systems. By adhering to these standards, manufacturers and service providers can deliver high-quality social alarm systems that provide crucial support and peace of mind to users. For those considering a social alarm/telecare system, choosing one that complies with the EN50134 standards is a wise decision, ensuring that you or your loved ones receive the best possible protection in emergencies.

Always check with your telecare supplier to ensure their equipment meets these vital standards, offering you the highest level of safety and reliability.

Welcome to, your comprehensive guide to pendant alarms and telecare solutions in Ireland. Our resources and information are also valuable to readers in the UK and beyond.

We are proudly supported by Ireland’s longest-established telecare company, TASK Community Care. Based in County Meath, and with their NI counterpart, TASK Connect, in Lurgan, TASK supplies top-quality telecare equipment and offers a 24-hour telecare monitoring service throughout Ireland and the UK.

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