Your Guide To Personal Alarms and Telecare in Ireland

The Telecare Two-Way Speech Unit

The telecare two-way speech unit, also known as the ‘telecare base unit’ is the central hub of your telecare system. Acting as the brain of the setup, it receives signals from all telecare devices in your home, including pendant alarms. This crucial component ensures a connection to a 24/7 monitoring center whenever assistance is needed. It uses your home phone line, broadband, or a SIM card if a phone line is unavailable, to maintain this connection.

A typical telecare two-way speech unit is the central hub to which all other telecare equipment connects

Placement and Power Requirements

Typically situated in a hallway or bedroom, the central telecare hub connects to a standard electrical socket. 

  • If you have an analogue landine at home, it will likely also connect into a phone socket.
  • If you use digital broadband, a cable generally also connects to the back of the router.
  • With a GSM telecare unit, the electrical socket is generally all that is needed.

 

When a button is pressed on your pendant or another telecare device is activated, trained call-handlers can communicate with you through the central telecare hub.

How the Monitoring Center Responds

When a telecare device is triggered, the monitoring center staff can identify which device has sent the alert. The call handlers then communicate with you through the central telecare hub. If they do not receive a response from you, they will typically try to reach you via your home or mobile phone. If this attempt is also unsuccessful, they will contact one of your nominated key-holders, such as a neighbor, family member, or friend.

In critical situations, if necessary, the monitoring center staff can relay specific information about the triggered device to your nominated key-holders or directly to the emergency services to ensure you receive prompt assistance.

Connectivity and Compatibility

Telecare devices generally connect to the central telecare hub via radio signals, eliminating the need for wiring. The range of compatible telecare equipment can be viewed in more detail on our telecare equipment page. Additional devices can be added as care needs evolve. Compatible devices include:

  • Additional pendant alarm buttons
  • Mounted panic buttons, or bogus caller buttons at doorways
  • Door exit alarms
  • Bed exit alerts
  • Inactivity Alert Sensors
  • Environmental sensors (smoke, carbon monoxide, heat, water leaks)

Functionality Variations

Not all central telecare hubs have the same capabilities. However, some telecare hubs, including those supplied by our Sponsor, TASK Community Care, can handle signals from up to twenty telecare devices. In any case, make sure your chosen telecare system meets the European EN50134 standard for social alarms, which guarantees several built-in safety and privacy features.

Most telecare devices are compatible only with central telecare hubs from the same manufacturer. For instance, a Bosch hub may not connect with a Tunstall flood detector. Verify compatibility with your monitoring company before adding new devices to ensure compatibility.

The two-way speech unit is the central telecare hub of your telecare system, ensuring continuous monitoring and communication. By understanding its features and compatibility, you can effectively manage and expand your telecare setup as needed, enhancing your safety and peace of mind.

Welcome to Telecare.ie, your comprehensive guide to pendant alarms and telecare solutions in Ireland. Our resources and information are also valuable to readers in the UK and beyond.

We are proudly supported by Ireland’s longest-established telecare company, TASK Community Care. Based in County Meath, and with their NI counterpart, TASK Connect, in Lurgan, TASK supplies top-quality telecare equipment and offers a 24-hour telecare monitoring service throughout Ireland and the UK.

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